Refund Policy

30-day money-back guarantee

We want you to be happy with your purchase from TCI culture and island guide. If you are not satisfied with the Explorer Pass, you may request a full refund within 30 days of the date of your order.

How to request a refund

All purchases are processed by our reseller and Merchant of Record, Paddle.com. Refunds are issued by Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Contact our support team through the app and we will assist you.

After a refund

Once a refund is issued, your Explorer Pass entitlement will be revoked and any premium content will be locked again on your account.

Statutory rights

This policy does not affect any statutory consumer rights you may have under applicable law.

More information

For Paddle's general refund handling, see paddle.com/legal/refund-policy.